Tuesday, April 15, 2014

How to end a ten year relationship

If you clicked this link, thinking that it was about a physical relationship, it is but not the type you're probably thinking about. My relationship with Sprint PCS started approximately ten years ago and it was, as all relationships are in the beginning, awesome. It was cheap, reliable, all of my friends & family liked it and it fit my needs at the time. 

As time went by, as in all relationships, things changed. Sometimes for the good, like when they had the premier program is what I think they called it and I was able to upgrade every year as opposed to the industry standard of two years. Then sometimes for the bad like when they ended the premier program and decided to go with 4G WiMax instead of LTE. From a short term point of view, the decision to roll out with WiMax as opposed to LTE at the time meant that Sprint would be first to market with 4G speeds and technology. Ruling the beginning of the 4G era within the United States with their flag ship device the HTC Evo 4G (Which I owned and loved), not to be confused with the Evo 4G LTE. But once everyone else locked in on LTE which was the true next generation technology, Sprint's grasp on possibly being a power player in the wireless communication business within the United States really begun to slip. 

During all this, I was an avid believer in the dream that Sprint would pull through and even though they were not the cheapest solution anymore the service provided was not any worse than anyone else out there. the relationship continued to sour when SoftBank purchased Sprint and amplified the picture of discord and no clear vision of the future. To highlight the mayhem even more was the fact that carriers were beginning to think outside of the box in regards to contracts and phone upgrades.

This is where I get to the point where I unceremoniously dumped Sprint for another carrier that was able to meet my needs in not only technology, pricing and services but in the way they decided to give their customers the option to upgrade whenever they wanted in order to always have the latest technology in a fair and economical way. This breakup was well deserved as all friends and family that liked Sprint in the beginning, slowly migrated away, in truth I was the last to say Good Bye. It was not bitter, it was in frustration and pain that I had to end this long term relationship. 

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